Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
How do I place an order?
So place your order:
Add all desired items to your shopping cart.
You can place your order through our website or via PayPal.
If you wish to pay via our website, click the green "Checkout" button on the right.
If you would like to pay with PayPal, click the PayPal button.
You will be redirected to the customer page, where you need to enter the following information:
Your email address
Your name
Your address
If you have a valid discount code, enter it in the "Discount" field on the right and click "Apply".
Click on "Continue to Shipping Method," review the delivery address, and then click on "Continue to Payment Method."
Enter your payment details. If applicable, you may indicate that the billing and delivery addresses are the same.
After filling out the form, click "Complete Order." A summary will be displayed and you will receive a confirmation email.
If you have any issues with payment, please contact our customer service at service@laewgdn.com.
What if the item is missing or I received the wrong product?
Contact us at service@laewgdn.com and provide your order number along with proof (a photo smaller than 1 MB). We will send you the correct item free of charge. You may keep the incorrect item.
How can I find out if my order has been successfully shipped?
You will receive a confirmation email with your order number and order details.
I would like to change my order. What do I need to do?
You can change your order by 11:00 PM (PDT, -7 GMT) on the same day by contacting us at service@laewgdn.com.
How do I add an item to the shopping cart?
Go to the page of the desired item and select your preferences. Click "Add to Cart," enter the quantity you want, continue shopping, or finalize your order.
How can I view the contents of my shopping cart?
Click the shopping cart icon in the upper right corner. You can adjust quantities or remove items by clicking "Remove."
How do I change the quantity of an item in my shopping cart?
Click the shopping cart icon and update the "Quantity" field next to the desired item. The total amount and shipping costs will be automatically updated.
Which browsers are recommended for this website?
Google Chrome
Safari
Firefox
Internet Explorer
What payment methods are accepted?
We accept MasterCard, Visa, American Express, Discover, PayPal, and Apple Pay.
How do I pay with PayPal?
After adding items to your shopping cart, click the PayPal button. You will be redirected to the PayPal website to complete your payment securely.
How do I use a voucher code?
Select the item and click "Order".
Enter the required information on the customer side.
Enter the promo code in the "Discount" field and click "Apply".
Check whether the discount is displayed correctly in the order summary.
What are your return and exchange policies?
Please note our return policy. Our customer service is available 24/7 and will respond to you as quickly as possible.
How can I return an article?
Contact our support team at service@laewgdn.com for further information.
What are your cancellation policies?
You can cancel your order by 11:00 PM (PDT, -7 GMT) on the same day. After that, cancellation is no longer possible. Please contact service@laewgdn.com to request a cancellation.
Are online orders secure?
Yes. All information provided on our website is protected by SSL encryption.
Is it safe to use my credit card on your website?
We use secure payment gateways and AES-256 encryption to protect your data.
Will my personal data be treated confidentially?
Yes. All information you provide to us is confidential and will not be disclosed, sold, or transferred to third parties without your consent, unless required by law.